Return Policy

WaiBrate 30-Day Refund Policy

At WaiBrate, we stand by the quality and effectiveness of our products. If, for any reason, you are not satisfied with your WaiBrate Water Ionizer, we offer a 30-day refund policy.

Conditions for Refund:
1. The full machine, along with all its components, must be returned in their original packaging.
2. Refund requests must be submitted via our "Contact Us" form within 30 days of the original purchase date.

Refund Process:
1. Initiate the refund process by contacting us through our website's "Contact Us" form.
2. Our customer support team will guide you through the return process and provide a return authorization.
3. Ship the product back to us in its original packaging, including all components.
4. Once we receive the returned item and inspect it, we will process the refund.

Refund Details:
1. Refunds will be issued to the original form of payment used during the purchase.
2. The total refund amount will exclude any shipping fees paid during the initial purchase.
3. Refunds will be processed promptly, but the exact time may vary depending on your financial institution.

Note:
- The 30-day refund policy begins from the date of the original purchase.
- Products damaged due to misuse or failure to follow care instructions may not be eligible for a refund.
- WaiBrate reserves the right to refuse refunds on items that do not meet the specified conditions.

We are committed to ensuring your satisfaction with WaiBrate products. If you have any questions or concerns, please reach out to our customer support team via the "Contact Us" form on our website. Thank you for choosing WaiBrate for your health and wellness needs.